JDA Support Services

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JDA Support Services

JDA Support Services

JDA (formerly i2 Technology) is now BlueYonder!  Offering multiple options for on-demand, business hour or 24/7 support for TMS Suite.

JDA (formerly i2 Technology) is now BlueYonder!

eChain Technology is proud to announce that we are providing support and consulting services for the BlueYonder Transportation Management product suite.  At eChain, we have 20+ years experience implementing, connecting, upgrading, improving and supporting the BlueYonder Transportation Management solution going back to the 1990’s.  We bring a level of experience and maturity to this solution not found anywhere else.

Do you want to improve your JDA/BlueYonder solution, dramatically improve your support service levels, evaluate upgrades, enhancements or improvements?  Would you be interested in leveraging your BlueYonder investment to unlock millions more in transportation and logistics savings?  Would you like to improve resolution time on day-to-day bugs, defects, issues, enhancements and change requests?  Is so, please keep reading.

Harness every asset to execute efficiently and cost-effectively

Supply chains are only going to get more complex, yet you are expected to consistently deliver while managing costs. With transportation, you can leverage every available asset, drive profitability and sharpen your competitive edge. BlueYonder Transportation solutions enable you to transform your transportation operations by managing both inbound and outbound, integrating supplier and carrier collaboration tools and tackling whatever challenges tomorrow brings.

What we do:

  • Level 2 Support.  Critical, High, Medium, Low, Enhancement, SLA compliance.
  • Liaison to BlueYonder support teams
  • Training
  • Testing
  • Blueprint/Design
  • Master data management
  • Best practices
  • Project Consulting

Expertise:

  • Over 15 TMS implementations/upgrades
  • 24/7 availability with onshore/offshore team
  • Inbound, Outbound and 3PL logistics setup and configuration
  • Upload template creation, mass updates, CIS APIs
  • Smartbench
  • Tariff management, rating troubleshooting
  • Lane constraints/awards
  • Dock Scheduling setup and config
  • EDI Automation (check-in, check-out, load confirmation, delivery complete, revised ETA, etc.)
  • Events management, setup
  • TMS Financials – Invoices, Vouchers, Autopay, Audit

Do you want to improve your JDA/BlueYonder solution, dramatically improve your support service levels, evaluate upgrades, enhancements or improvements?  Would you be interested in leveraging your BlueYonder investment to unlock millions more in transportation and logistics savings?  Would you like to improve resolution time of bugs, defects, issues, enhancements, change requests?  Is so, please contact us today to discuss our custom service offerings.


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